Get help: chat, help desk and response times
How to reach us and how quickly we reply.
- Chat: when you're signed in, use the chat bubble in the corner of the workspace.
- Help desk: Help & support in the sidebar opens a request you can follow, with screenshots.
- Email, phone, WhatsApp or Telegram: the details are on the contact page.
- Event-day emergency? Put “event day” in the subject or say so in chat and we'll prioritise it.
Response times
Studio: we reply within one business day. Agency and House: first response within 2 business hours, 9am–6pm US Eastern, Monday to Friday, with priority handling for event-day issues.
Didn't find what you needed?
Signed in? Use the chat in the corner of the workspace. Otherwise, send us a note and a person will reply.